Refund Policy

Last updated: 22.09.2025

At Email Checker AI, we aim to provide a fair and transparent refund process for all paid subscriptions. This policy explains when you are eligible for a refund, how to request one, and how refunds are processed.

1. Eligibility for Refunds

1.1 Refunds are only available within 14 days of the original payment date.
1.2 To qualify for a refund, your usage of the purchased plan must be less than 10% of the allocated quota (measured in API calls or validation checks).
1.3 Refunds are not provided for:

  • Dissatisfaction with features if the Service is functioning as described.
  • Requests made after 14 days, unless Email Checker AI terminates your account (see Section 4).
  • Partially used billing cycles beyond the 10% usage threshold.

2. How to Request a Refund

2.1 To request a refund, contact our support team at care@emailcheckerai.com.
2.2 Please include:

  • Your registered account email.
  • Payment details or transaction ID.
  • A short explanation of your refund request.
    2.3 Our support team will review and respond to your request within 3 business days.

3. Refund Process

3.1 Approved refunds will be issued through Stripe to the original payment method used.
3.2 Once we provide a refund receipt, it typically takes 5–10 business days for the funds to appear in your account or card.
3.3 Email Checker AI is not responsible for delays caused by Stripe or your bank. Once the refund is issued and confirmed, responsibility for settlement lies with Stripe and your bank.

4. Special Cases

4.1 If Email Checker AI terminates or blocks your account due to reasons outside of policy abuse or fraud, we will issue a refund regardless of the time of purchase or usage percentage.
4.2 Refunds may also be granted if duplicate charges occur or if a verified technical issue makes the Service entirely unusable.

5. Abuse of Refund Policy

5.1 Abuse of this policy, such as repeated refund requests or fraudulent claims, may result in suspension or permanent termination of your account.
5.2 Accounts terminated for abuse will not be eligible for refunds.

6. Additional Terms

6.1 This Refund Policy is part of and subject to the Terms of Service.
6.2 We reserve the right to update this policy from time to time, and updates will take effect upon posting.
6.3 For any questions, please contact care@emailcheckerai.com.